Service billing complaint

Your annual service settlement doesn’t add up, or you don’t understand it? You have the right to dispute it. Here’s how, by when and what to attach.

Message the manager 222 511 443

The service settlement (water, heating, common areas, etc.) reconciles the actual costs against the advances paid for the billing period. If something seems off, first go through the items – then contact us.

Steps

How to file a complaint

  1. Go through the settlement

    Check the opening and closing meter readings, the number of occupants, the billing period and the advances. The items themselves often explain the discrepancy.

  2. File the complaint in writing

    Submit it in writing (by e-mail to office@nemoservis.cz or by letter). State the flat, which item you’re disputing and why.

  3. Attach supporting documents

    Include a copy of the settlement and, where relevant, photos of meter readings or other supporting evidence.

  4. Review and resolution

    We review the complaint, explain or correct it and notify you of the outcome. Any difference is settled.

By when to complain

Dispute the settlement without undue delay after it is delivered. The specific deadline follows from the law and your lease – so don’t wait and get in touch as soon as possible. A complaint still makes sense even after an over/underpayment has been settled, if you find an error.

What to attach

Supporting documents

  • A copy of the disputed settlement
  • The disputed item and the reason
  • Photos of meter readings (where relevant)
  • Flat number and contact details
FAQ

Frequently asked questions

How do I file a service billing complaint?
In writing – by e-mail to office@nemoservis.cz or by letter. State the flat, which item you’re disputing and why, and attach a copy of the settlement, and photos of meter readings if relevant.
By when can the settlement be disputed?
Without undue delay after the settlement is delivered. The specific deadline follows from the law and your lease, so we recommend getting in touch as soon as possible.
What if there’s an underpayment I disagree with?
File a complaint and attach the supporting documents. We’ll review the settlement and either explain the items or, if the error is on our side, correct it and settle the difference.
What does the settlement actually reconcile?
The actual cost of services (e.g. water and sewerage, heat and hot water, shared electricity, cleaning, the lift, waste) against the advances paid for the given billing period.

Settlement doesn’t add up?

Send us your flat number and exactly what you’re disputing. We’ll check and explain it.

Contact the manager